Aqilla Data Centre Overview

Aqilla.com is hosted with Amazon Web Services. The data centres are located in the UK.

We appreciate data security is one of the main concerns of any business. As such Aqilla also follows the guidelines set out in the National Cyber Security Centre’s 14 Cloud Security Principles and complies with all 14 principles. These principles are designed to give guidance to cloud service providers in order to protect their customers and align with ISO 27017 for cloud security. Aqilla provides full auditing capabilities as standard across the system.

Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. As an exclusively UK-based company, secure hosting offers guaranteed data sovereignty. Our data centre has several accreditations that confirms its commitment to quality and continuity. Our regular updates and UK based data centres ensures our solution is fully secure and fully EU GDPR compliant. Aqilla is certified on the ICO data protection register (Ref No: Z1902508). All this combined ensures your data is private and protected.

Given the hosted nature of the application, full provision is made automatically for Disaster Recovery and Data Backup. Specifically, a full 28 day backup cycle is maintained at all times. Furthermore, it is possible for a user to download locally a full backup of their data on a regular basis in CSV format for further safekeeping.

Core equipment and circuits are run below 50% capacity, allowing bursts in traffic and network spikes to take place with no effect on our clients, so you are always equipped to handle increased visitors.

In the event of an interruption to our service we have a Disaster Red Alert Group that ensures senior stakeholders and managers are engaged in a swift resolution of service. The business is constantly engaged in reducing any impact of unplanned unavailability of the platform and over the last 6 years has reduced the worst case unavailability of said platform by a factor of 4.

The maximum age of a backup, or Recovery Point Objective, is irrelevant. The Aqilla platform always strives to restore the service to the most recent event posted, typically within hours, even in worst-case scenarios (Recovery Time Objective). Aqilla continuously backs up data, eliminating the need for customers to manage their own backup processes. Nevertheless, customers are welcome to perform periodic backups if they deem it necessary.

Aqilla is proven to be highly reliable, being available to users 24 hrs a day, 7 days a week, 365 days of the year from anywhere in the world via any device that has an internet connection. Despite regular improvements being made to the product and the data centre architecture, since the official release of Aqilla in 2006, we have tracked the uptime of our system to be consistently available for 99.99968% of the time.

(Our full Aqilla Data Centre Overview & Business Continuity Plan documentation can be made available on request).