Statement of Accounts - Common Issues
Issue 1: Statement of Accounts - At least one customer...
Context: | Trying to print a debtor statement |
Message: | At least one customer/supplier/person must be specified for the account |
Keywords: | Debtor Statement |
Resolution
In this example, there is no customer related to this debtor account - see Reference > Customers - and no address (required) is, therefore, available to the debtor statement. Link a customer to the debtor account to resolve this.
Issue 2: Statement of Accounts - 'N' customers, suppliers, people exist.
Context: | Trying to print a debtor statement |
Message: | 'N' customers/suppliers/person exist for the account |
Keywords: | Debtor Statement |
What should you do if one of your Debtor or Creditor statements gives you this error?`
Resolution
In this example, there are two Merril Page customer accounts and Aqilla does not know which to use on the Debtor Statement.
The Account address field needs to be filled out on the Debtor account. This will tell Aqilla which customer information to put on the Debtor Statement.
Issue 3: Statement of Accounts One or more documents cannot be e-mailed
Context: | Trying to e-mail a debtor statement |
Message: | One or more documents cannot be emailed |
Keywords: | Debtor Statement; Statement Recipient Email; e-mail |
Resolution
Check Reference > Debtor Accounts for the debtor (or creditor if a trade account). In this example, there is no Statement Recipient Email . Enter an e-mail address to resolve this issue.
